EN
Emil N
1 reviews | Active since Jan 2018
22 Jul 2022, 19:46
Customer experience
I bought storage bunk bed. Obviously no problem paying for it. Delivery took place quickly but the delivery track was leaking oil which I had to clean myself when I got back home. Couldn't complete the assembly as one bag with fasteners is missing. I have contacted the shop immediately. It's been a week and the missing fasteners are not dispatched yet from Port Elizabeth and once dispatched delivery is 5-7 working days. Definitely not impressed. Frustrating.
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Cielo's replyOfficial
25 Jul 2022, 08:19Dear Emil
Thank you for your review. We sincerely would like to apologize for your customer service experience and for any inconvenience incurred. Please note that we deem your customer experience as vital component of our business. Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery. I have addressed your areas of concern and will endeavor to improve our customer service experience. We are hoping your dissatisfaction will be eased and that you will consider us again in the near future. As a valued customer, we would like to thank you for your business and support. Kind RegardsCustomer Care
Thank you for your review. We sincerely would like to apologize for your customer service experience and for any inconvenience incurred. Please note that we deem your customer experience as vital component of our business. Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery. I have addressed your areas of concern and will endeavor to improve our customer service experience. We are hoping your dissatisfaction will be eased and that you will consider us again in the near future. As a valued customer, we would like to thank you for your business and support. Kind RegardsCustomer Care
Cielo's reply25 Jul 2022, 08:19
Official
Dear Emil
Thank you for your review. We sincerely would like to apologize for your customer service experience and for any inconvenience incurred. Please note that we deem your customer experience as vital component of our business. Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery. I have addressed your areas of concern and will endeavor to improve our customer service experience. We are hoping your dissatisfaction will be eased and that you will consider us again in the near future. As a valued customer, we would like to thank you for your business and support. Kind RegardsCustomer Care
Thank you for your review. We sincerely would like to apologize for your customer service experience and for any inconvenience incurred. Please note that we deem your customer experience as vital component of our business. Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery. I have addressed your areas of concern and will endeavor to improve our customer service experience. We are hoping your dissatisfaction will be eased and that you will consider us again in the near future. As a valued customer, we would like to thank you for your business and support. Kind RegardsCustomer Care