LH
Lynn H
1 reviews | Active since Jul 2019
20 Nov 2024, 17:42
Could do better
I found the assembly tedious and would pay more to have it delivered assembled. The ropes on the back of the couch are loose in 1 spot - not sure why - can't see that i've done anything wrong. Some sort of marks on the coffee table but not scratches so never reported it - also to be honest can't be bothered to disassemble it and repack it!!!
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Replies (1)
Cielo's replyOfficial
21 Nov 2024, 08:48Dear Lynn,
Thank you for reaching out and sharing your feedback.
We're sorry you found the assembly process tedious, and we understand that some items may not meet your expectations.
We always aim to provide a smooth experience for our customers.
Regarding the loose ropes on the back of the couch, we'd like to investigate further to ensure that everything is in proper condition.
Please note that more details will be requested by our customer care department so that we can assess whether we can assist with this or not.
For the marks on the coffee table, we appreciate your honesty and we will look into this shortly.
Kind Regards, Customer Service Team
Thank you for reaching out and sharing your feedback.
We're sorry you found the assembly process tedious, and we understand that some items may not meet your expectations.
We always aim to provide a smooth experience for our customers.
Regarding the loose ropes on the back of the couch, we'd like to investigate further to ensure that everything is in proper condition.
Please note that more details will be requested by our customer care department so that we can assess whether we can assist with this or not.
For the marks on the coffee table, we appreciate your honesty and we will look into this shortly.
Kind Regards, Customer Service Team
Cielo's reply21 Nov 2024, 08:48
Official
Dear Lynn,
Thank you for reaching out and sharing your feedback.
We're sorry you found the assembly process tedious, and we understand that some items may not meet your expectations.
We always aim to provide a smooth experience for our customers.
Regarding the loose ropes on the back of the couch, we'd like to investigate further to ensure that everything is in proper condition.
Please note that more details will be requested by our customer care department so that we can assess whether we can assist with this or not.
For the marks on the coffee table, we appreciate your honesty and we will look into this shortly.
Kind Regards, Customer Service Team
Thank you for reaching out and sharing your feedback.
We're sorry you found the assembly process tedious, and we understand that some items may not meet your expectations.
We always aim to provide a smooth experience for our customers.
Regarding the loose ropes on the back of the couch, we'd like to investigate further to ensure that everything is in proper condition.
Please note that more details will be requested by our customer care department so that we can assess whether we can assist with this or not.
For the marks on the coffee table, we appreciate your honesty and we will look into this shortly.
Kind Regards, Customer Service Team