COMPLAINT & ORDER CANCELLATION

Dear Carmen Morton

Our telephonic today, 20 Dec 24 to discussion this instant refers.

I hereby confirm that we want to cancel the order, as attached to this email and express Cielo’s EXTREME UNPROFESSIOAL service to our company.

We placed our order the 27th of November 2024 and to date this order was not delivered nor can we receive an answer when it will be delivered. Kindly see attached correspondence which shows my office follow-up numerous times by way of email and telephone to ensure that delivery will take place on 9 December 2024, as that was our installation date scheduled for our client. Our office received confirmation that it would be delivered 9 December 2024, as clear from the correspondence.

Our office closed 13 December 2024 and we arranged for this order to be delivered directly to the client, because Cielo was not capable to deliver within the promised time frame.

Our project manager who mainly works with Dumesani from the Brooklyn store received confirmation from him that the order will be delivered yesterday, still not delivered. The incapability of Cielo to provide a professional service forces its client (me) to request my employee to work while on leave, which is unacceptable.

I followed up myself and was telephonically transferred to you. I cannot believe your unwillingness to assist a paying customer. I want to place on record that you did not even try to assist and provide answers after we said that we will cancel this order and request a refund if we do not receive feedback. You merely responded with what is required for a refund which is a copy of an ID and banking confirmation letter.

Our company will not do business with Cielo again, I am astounded to receive such unprofessional, incapable, poor service.

Altus van Heerden