LR
Lorna R
1 reviews | Active since Nov 2015
20 Sept 2024, 08:47
Complaint
I have a refund that is due since 4th of September been back and forth and with no joy, been dealing with a consultant from Table Bay mall store every time I have to make follow up all she says she has escalated to their finance department however still nothing is happening.
Helpful (0)
Replies (3)0
Replies (3)
Cielo's replyOfficial
20 Sept 2024, 09:07Good day Morning Lorna
Thank you for taking the call.
We apologise for the delay and are currently investigating.
As promised, we will be giving you feedback very soon.
Kind Regards
Customer Service Team
Thank you for taking the call.
We apologise for the delay and are currently investigating.
As promised, we will be giving you feedback very soon.
Kind Regards
Customer Service Team
Cielo's reply20 Sept 2024, 09:07
Official
Good day Morning Lorna
Thank you for taking the call.
We apologise for the delay and are currently investigating.
As promised, we will be giving you feedback very soon.
Kind Regards
Customer Service Team
Thank you for taking the call.
We apologise for the delay and are currently investigating.
As promised, we will be giving you feedback very soon.
Kind Regards
Customer Service Team
LR
Lorna R's updateReviewer Update
21 Sept 2024, 05:32It’s past 24 hrs and no contact has been made as promised on the telephone conversation, all I want is my money back, this is beyond poor service!! Its pathetic. You want to tell me that your process with refund is 3 weeks!! Please pay back my money been patient enough with you guys.
LR
Lorna R's update21 Sept 2024, 05:32
Reviewer Update
It’s past 24 hrs and no contact has been made as promised on the telephone conversation, all I want is my money back, this is beyond poor service!! Its pathetic. You want to tell me that your process with refund is 3 weeks!! Please pay back my money been patient enough with you guys.
Cielo's replyOfficial
23 Sept 2024, 10:15Dear Lorna,
Thank you for bringing this to our attention.
Our customer care senior has followed up with the finance department on the delay in receiving your refund.
We sincerely apologize for the challenges you are facing with this case, we will provide you with an update as soon as we have feedback from the finance team.
Kind Regards,
Customer Service Team
Thank you for bringing this to our attention.
Our customer care senior has followed up with the finance department on the delay in receiving your refund.
We sincerely apologize for the challenges you are facing with this case, we will provide you with an update as soon as we have feedback from the finance team.
Kind Regards,
Customer Service Team
Cielo's reply23 Sept 2024, 10:15
Official
Dear Lorna,
Thank you for bringing this to our attention.
Our customer care senior has followed up with the finance department on the delay in receiving your refund.
We sincerely apologize for the challenges you are facing with this case, we will provide you with an update as soon as we have feedback from the finance team.
Kind Regards,
Customer Service Team
Thank you for bringing this to our attention.
Our customer care senior has followed up with the finance department on the delay in receiving your refund.
We sincerely apologize for the challenges you are facing with this case, we will provide you with an update as soon as we have feedback from the finance team.
Kind Regards,
Customer Service Team