EA
Emil A
1 reviews | Active since Nov 2017
11 Apr 2024, 13:30
************* company
Please Please Please, do not purchase furniture from this company, at least not there Stoneridge store. Almost one month later and still no items delivered. The salesman Themba Mabuza, full of promises, but no action. Not even a return phone call as promised. Nearly a R20000 purchase made in store, looks like they are intent on just wanting your money with nothing in return, suppose we would need to see a lawyer now.
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Replies (3)
Cielo's replyOfficial
11 Apr 2024, 15:07Good day Emil,
We apologize for the inconvenience and frustration you've experienced regarding the delay in the delivery of your furniture and the lack of follow-up. This is not the level of service we aim to provide, and we understand your disappointment.
We apologize for the inconvenience and frustration you've experienced regarding the delay in the delivery of your furniture and the lack of follow-up. This is not the level of service we aim to provide, and we understand your disappointment.
Please rest assured that we are committed to resolving this issue promptly and to your satisfaction.
In the meantime, we would like to offer our sincerest apologies and assure you that we are taking steps to expedite the delivery process. Additionally, we will ensure that you receive the necessary communication and updates regarding your order without any further delays.
Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention.
Regards
Customer Care Services
Customer Care Services
Cielo's reply11 Apr 2024, 15:07
Official
Good day Emil,
We apologize for the inconvenience and frustration you've experienced regarding the delay in the delivery of your furniture and the lack of follow-up. This is not the level of service we aim to provide, and we understand your disappointment.
We apologize for the inconvenience and frustration you've experienced regarding the delay in the delivery of your furniture and the lack of follow-up. This is not the level of service we aim to provide, and we understand your disappointment.
Please rest assured that we are committed to resolving this issue promptly and to your satisfaction.
In the meantime, we would like to offer our sincerest apologies and assure you that we are taking steps to expedite the delivery process. Additionally, we will ensure that you receive the necessary communication and updates regarding your order without any further delays.
Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention.
Regards
Customer Care Services
Customer Care Services
EA
Emil A's updateReviewer Update
11 Apr 2024, 15:36Thank you, the store Manager Marius contacted us twice now already and gave us a very reassuring message and action in terms of resolution to our delivery. We hope that we can resolve the matter soon.
EA
Emil A's update11 Apr 2024, 15:36
Reviewer Update
Thank you, the store Manager Marius contacted us twice now already and gave us a very reassuring message and action in terms of resolution to our delivery. We hope that we can resolve the matter soon.
Cielo's replyOfficial
11 Apr 2024, 15:53Good day Emil,
We are happy that the store manager has contacted you and informed you regarding the status of your delivery. Please note that our communication is concluded on this platform and any further communication will come directly from our store consultant or manager.
We thank you for your patience & understanding regarding this matter.
Regards
Customer Care Services
We are happy that the store manager has contacted you and informed you regarding the status of your delivery. Please note that our communication is concluded on this platform and any further communication will come directly from our store consultant or manager.
We thank you for your patience & understanding regarding this matter.
Regards
Customer Care Services
Cielo's reply11 Apr 2024, 15:53
Official
Good day Emil,
We are happy that the store manager has contacted you and informed you regarding the status of your delivery. Please note that our communication is concluded on this platform and any further communication will come directly from our store consultant or manager.
We thank you for your patience & understanding regarding this matter.
Regards
Customer Care Services
We are happy that the store manager has contacted you and informed you regarding the status of your delivery. Please note that our communication is concluded on this platform and any further communication will come directly from our store consultant or manager.
We thank you for your patience & understanding regarding this matter.
Regards
Customer Care Services