YM
Yvonne M
1 reviews | Active since Sept 2020
18 Sept 2020, 11:28
Collection of faulty coleford couch
I ordered a coleford couch from Cielo. I contacted them to let them know the issues I was experiencing with my couch within about 16/17 days after the couch was delivered to me. It’s been over two weeks since I informed them. And since then they have been telling me stories from organising transport to organising a packaging for collecting the faulty couch. Mind you, I call them every single day. The couch was bought and delivered in mid August. I do not think anyone is taking me seriously. Do something and come and get this faulty couch. Take me seriously cielo, I paid a lot for that couch.
Thanks to Sibongile for trying her best to help me. The rest of the team, I need to be taken seriously please.
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Replies (2)YM
Yvonne M's updateReviewer Update
18 Sept 2020, 15:55Unsatisfied "CIELO" Customer -
I purchased a faulty Coleford couch from Cielo late last month - August 2020, I notified Cielo of the fault and almost 3 weeks after they seem to be dilly dallying not taking my complaint seriously coming with the same excuses (Cielo stuff are very inexperienced in handling customer queries or complaints). I asked to speak to the manager today, I was told she was gonna give me a call back, it’s almost end of day today 15.56 (Friday the 18th of September 2020) and another week gone by.
At this point I would strongly not recommend anyone: family, close friend or anyone from the general public to engage in any sort of business with Cielo mainly because: 1. Customer service is appalling 2. Quality of products is next to zero considering how much I paid for their product 3. Cielo has displayed a dishonest work culture were they have promised to replace or repair my couch and have failed to honour their promise 4. I always have to buy credit and do a follow up. I leave messages and I do not get call backs. I’m getting exhausted.
Cielo please fix this ASAP
Take my matter seriously!!!!!
I purchased a faulty Coleford couch from Cielo late last month - August 2020, I notified Cielo of the fault and almost 3 weeks after they seem to be dilly dallying not taking my complaint seriously coming with the same excuses (Cielo stuff are very inexperienced in handling customer queries or complaints). I asked to speak to the manager today, I was told she was gonna give me a call back, it’s almost end of day today 15.56 (Friday the 18th of September 2020) and another week gone by.
At this point I would strongly not recommend anyone: family, close friend or anyone from the general public to engage in any sort of business with Cielo mainly because: 1. Customer service is appalling 2. Quality of products is next to zero considering how much I paid for their product 3. Cielo has displayed a dishonest work culture were they have promised to replace or repair my couch and have failed to honour their promise 4. I always have to buy credit and do a follow up. I leave messages and I do not get call backs. I’m getting exhausted.
Cielo please fix this ASAP
Take my matter seriously!!!!!
YM
Yvonne M's update18 Sept 2020, 15:55
Reviewer Update
Unsatisfied "CIELO" Customer -
I purchased a faulty Coleford couch from Cielo late last month - August 2020, I notified Cielo of the fault and almost 3 weeks after they seem to be dilly dallying not taking my complaint seriously coming with the same excuses (Cielo stuff are very inexperienced in handling customer queries or complaints). I asked to speak to the manager today, I was told she was gonna give me a call back, it’s almost end of day today 15.56 (Friday the 18th of September 2020) and another week gone by.
At this point I would strongly not recommend anyone: family, close friend or anyone from the general public to engage in any sort of business with Cielo mainly because: 1. Customer service is appalling 2. Quality of products is next to zero considering how much I paid for their product 3. Cielo has displayed a dishonest work culture were they have promised to replace or repair my couch and have failed to honour their promise 4. I always have to buy credit and do a follow up. I leave messages and I do not get call backs. I’m getting exhausted.
Cielo please fix this ASAP
Take my matter seriously!!!!!
I purchased a faulty Coleford couch from Cielo late last month - August 2020, I notified Cielo of the fault and almost 3 weeks after they seem to be dilly dallying not taking my complaint seriously coming with the same excuses (Cielo stuff are very inexperienced in handling customer queries or complaints). I asked to speak to the manager today, I was told she was gonna give me a call back, it’s almost end of day today 15.56 (Friday the 18th of September 2020) and another week gone by.
At this point I would strongly not recommend anyone: family, close friend or anyone from the general public to engage in any sort of business with Cielo mainly because: 1. Customer service is appalling 2. Quality of products is next to zero considering how much I paid for their product 3. Cielo has displayed a dishonest work culture were they have promised to replace or repair my couch and have failed to honour their promise 4. I always have to buy credit and do a follow up. I leave messages and I do not get call backs. I’m getting exhausted.
Cielo please fix this ASAP
Take my matter seriously!!!!!
Cielo's replyOfficial
22 Sept 2020, 08:47Good day Yvonne,
I sincerely apologise for the inconvenience.
I can assure you that we are dealing with the matter.
I am personally following up with the matter.
We will keep in touch with you and keep you updated.
Kind regards,
Customer Care
I sincerely apologise for the inconvenience.
I can assure you that we are dealing with the matter.
I am personally following up with the matter.
We will keep in touch with you and keep you updated.
Kind regards,
Customer Care
Cielo's reply22 Sept 2020, 08:47
Official
Good day Yvonne,
I sincerely apologise for the inconvenience.
I can assure you that we are dealing with the matter.
I am personally following up with the matter.
We will keep in touch with you and keep you updated.
Kind regards,
Customer Care
I sincerely apologise for the inconvenience.
I can assure you that we are dealing with the matter.
I am personally following up with the matter.
We will keep in touch with you and keep you updated.
Kind regards,
Customer Care