Coffee table return and delivery of new

There seems to be a communication problem in your system. I was phoned by so many different people that it is clear the left hand does not know what the right hand is doing. I was phoned the day before delivery to ask me if I received the delivery in good order. I said no, it is only due tomorrow. On the day of delivery I was phoned by the delivery person to say they are here. I asked where is here. The pin drop was not my address and the delivery was not my items. The delivery was finally made after me and my wife contacted a people to explain the problem. There seems to a huge problem in your SOP....??? I hope that there is someone that cares otherwise this company is in trouble.