Cie...LOW

On the 25th Feb I bought a bed from Ciello, total price over R8k. I won't go into the after sales details but needless to say there was a total lack of interest in meeting their own delivery timelines 7-10 days. Finally organised for a delivery today. Had my son take leave, so he waited home the whole day to receive the bed. I phoned 4 times during the day to confirm whether it would still be delivered. At 4pm, my last call, I'm told that they accidentally loaded it onto the incorrect delivery vehicle and took it back early in the day to warehouse. Having waited 17 days for a non-existent bed, I decided to cancel the order. When phoning Pumelela at head office, I get told that the process takes 7-10 days ito return of funds. They will try to expedite though and will forward me an email so I can send my banking details. So needless to say, their delivery arm has still not phoned me back and their head office has also not sent the email. I suspect interest earned on non delivered products is one of Cielo's most profitable revenue streams. Please refund me as I will not shy away from taking this matter much further than a simple complaint.