AJ
Asi J
1 reviews | Active since Jun 2019
04 May 2022, 20:46
Cielo's (Wheco Group) quality has deteriorated. Never buying here again!
Purchased 2 Jiba bedside tables at Cielo from the online store (www.cielo.co.za) 1 table is chipped the other has miss aligned ***** holes. Like far apart!!!!! the the "art" on the front of the table looks like something my 5 year old pasted with gluestick! the most infuriating part is that both have fresh "Quality Checked" stickers on them. Not only that, for each item you purchase theres a delivery fee. something ive never understood expensive and poor products
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Replies (2)
Cielo's replyOfficial
05 May 2022, 09:23Dear Asithandile
Thank you for your review. We would like to sincerely apologize for the customer service experience and for all the inconvenience incurred. Please note that we deem your customer experience as vital component of our business. Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery. We will investigate and update you regarding same. Your issue at hand will be given our utmost and urgent attention. Your Aftersales Agent will further engage you to finalize. Kind RegardsCustomer Care
Thank you for your review. We would like to sincerely apologize for the customer service experience and for all the inconvenience incurred. Please note that we deem your customer experience as vital component of our business. Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery. We will investigate and update you regarding same. Your issue at hand will be given our utmost and urgent attention. Your Aftersales Agent will further engage you to finalize. Kind RegardsCustomer Care
Cielo's reply05 May 2022, 09:23
Official
Dear Asithandile
Thank you for your review. We would like to sincerely apologize for the customer service experience and for all the inconvenience incurred. Please note that we deem your customer experience as vital component of our business. Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery. We will investigate and update you regarding same. Your issue at hand will be given our utmost and urgent attention. Your Aftersales Agent will further engage you to finalize. Kind RegardsCustomer Care
Thank you for your review. We would like to sincerely apologize for the customer service experience and for all the inconvenience incurred. Please note that we deem your customer experience as vital component of our business. Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery. We will investigate and update you regarding same. Your issue at hand will be given our utmost and urgent attention. Your Aftersales Agent will further engage you to finalize. Kind RegardsCustomer Care
AJ
Asi J's updateReviewer Update
16 May 2022, 08:31Thank you for your response.
The fact that it is my RESPONSIBILITY to have to follow up with agents its truly annoying. Items were collected a week ago. I've followed up and not a single comms from your end.
The fact that it is my RESPONSIBILITY to have to follow up with agents its truly annoying. Items were collected a week ago. I've followed up and not a single comms from your end.
AJ
Asi J's update16 May 2022, 08:31
Reviewer Update
Thank you for your response.
The fact that it is my RESPONSIBILITY to have to follow up with agents its truly annoying. Items were collected a week ago. I've followed up and not a single comms from your end.
The fact that it is my RESPONSIBILITY to have to follow up with agents its truly annoying. Items were collected a week ago. I've followed up and not a single comms from your end.