Cielo’s Trash Post-Sale Service 🚮

Right on brand - poor post-sale service. I bought a patio furniture protective cover - website said delivery within 5 to 7 days. 2 days after payment, I get an email saying they don’t have the item in stock and I have to wait 2 to 3 weeks. I waited the full 3 weeks, quietly, and when it lapsed, I still didn’t receive any feedback and had to ask for feedback on my own accord. Feedback provided was unacceptable, telling me about even more delays. They couldn’t even give a set date on when I could expect the package. I enquired about my cancellation and refund rights. No response. I’m still waiting for my package - order date 2 February 2025. When I called today insisting on delivery by the end of the week or a refund, I was told I could send an email requesting cancellation but would only receive my money in about 8 days. They said the matter would be escalated and I would receive feedback today after consultation with management. Again, nothing! Ridiculous. This is not an isolated incident- same thing happened last month when I ordered their patio furniture. Unacceptable. You are being being paid. You’re not doing anyone a favour!