1 reviews | Active since Nov 2011
Cielo's pathetic service
I ordered some bar chairs, chest of drawers and hanging chairs from Cielo's at the end of June. On their website and on the order confirmation the delivery time was 2 weeks. Mid way through July I received an email from Khaya at Cielo's to let me know the bar chairs were on back order until late August and if they could deliver the remaining items to which I rep**** yes. Since then I was informed that there was a delay getting the hanging chairs but the chairs and drawers were reserved. After numerous requests for a confirmed delivery date and multiple follow up emails I finally received a response today informing me that the hanging chairs have been received but still need to be allocated and we could receive it in 14 days. The order was placed 6 weeks ago, the hanging chairs are a birthday gift for my wife whose birthday is on the 25th of August.I am really unsatisfied with an 8 week turnaround time, and I now face the prospect of not being able to have the hanging chairs in time for her birthday, I could give her a birthday card that says "Cielo's was quick to take our money and couldn't be bothered with customer service, so I don't have anything for you" but that excuse will look like their customer service..... embarrassing! All I want is what I paid for before the 25th of August!!!!!!!!!!!
Thank you for your review.
Please accept our sincere apologies for the inconvenience and any delay with the shipment of your order.
We are extremely challenged by the global impact on imports and exports of trade during this crises, hence delay in our shipment and consignment of goods. We can assure you that we take every complaint seriously and that we are actively working on ways to meet our customers expectation.
We will make all efforts to try and meet your expectations. The sales consultant will keep you duly informed.
We thank you for your patience and consideration in this regard.
Regards
Customer Care Department
Thank you for your review.
Please accept our sincere apologies for the inconvenience and any delay with the shipment of your order.
We are extremely challenged by the global impact on imports and exports of trade during this crises, hence delay in our shipment and consignment of goods. We can assure you that we take every complaint seriously and that we are actively working on ways to meet our customers expectation.
We will make all efforts to try and meet your expectations. The sales consultant will keep you duly informed.
We thank you for your patience and consideration in this regard.
Regards
Customer Care Department