Cielo's no collection policy pathetic and not disclosed

I am bitterly disappointed in Cielo's policy of not allowing collection of orders. I do not find this important fact listed on their online terms and conditions therefore false advertising in my opinion and the legality of it is questionable. Why should I pay hundreds of rands extra for something I can collect. They have a warehouse in Grahamstown Road and should provide this as part of good old customer service.

After being forced to pay for a delivery of 1 chair , I had to call to remind that i have no idea when the order will be delivered. Promised for delivery today. It is 14h18 and not a call, i had to call them and at this stage, still no idea when to expect.

So prepare yourself for being ********** but also to beg for service on delivery that cost you hundreds for a small item.

That said, the staff at the Walmer Branch are friendly. I know that this is not their fault.

If I could rate Cielo a zero I would!

After buying my last item I saw online a lovely rug but guess what Cielo, you have lost ANOTHER customer as I see you have already become unpopular on social media for this very problem

Pathetic policy. Not a happy customer....