AW
Andre W

1 reviews | Active since May 2018

26 Jul 2024, 21:54

Cielos customer sales liaisons sucks

Although I received my couch in quick succession I am greatly dissatisfied with the online customer service.

I was told that I would be updated regarding my order and that I would be notified when my order will be shipped.

This was very important as I had to make arrangements to be at home as they only deliver in the week.

All of sudden I message came through that it would be delivered today and I had leave work to attend to this.

Your Customer Sales liasons suck at their job and don't know how to communicate effectively. They come across very rude and almost talk down on you as if you are an idiot.

0
Replies (1)
Cielo
Cielo's reply29 Jul 2024, 11:38
Official
Dear Andrew

Thank you for bringing this to our attention, 

We apologize for the challenges you've experienced with our aftersales team.

This is not the level of service we strive to deliver. 

Please anticipate a call from our customer service department. 

Kind Regards
Customer Service Team.