Cielo-You never know if you will get your ordered goods
Placed an order at Cielo Stoneridge 27/05/2019. The consultant was very helpful but that is where the customer service ended. The first batch arrived with in a week after which the nightmare started. Staff were not been responsive and very vague when requesting delivery date. Eventually one or two headboard arrived on 03/07/2019 ( Way beyond the 21 days lead time) Finally today 26/07/2019 ( 2 months later) I receive a call from Mpho at the store to inform the fabric for the second headboard is no longer available. Totally unacceptable. They even had the nerve to offer me a voucher for the delay. Hibo!! Why would anyone in their right mind accept a voucher from Cielo when they failed to deliver as promised. Be warned....Stay away from CIELO if you don't want to be disappointed.
Thank you for your feedback. We apologise for any inconvenience and lapse of service on our part.
We have unfortunately been struggling with the arrival dates of products being pushed to later dates due to the berthing delays. These delays are caused by an ******* industrial action in the form of a go-slow in some of the ports in South Africa. I however wish to confirm that this have been resolved and all therefore back to normal.
It is clear however that the cause for the delay has not been communicated to you by the sales consultant and we will investigate your case to see why this has happened and take action to rectify this going forward.
We have spoken to, Mpho, your sales consultant, and she will be in contact in order to discuss the matter of the unavailability of the material for your headboard.
Once again, please accept our sincerest apologies and we hope that you would consider us again for your future furniture purchases.
Kind regards,
Customer Service Department
On behalf of the Management Team
Thank you for your feedback. We apologise for any inconvenience and lapse of service on our part.
We have unfortunately been struggling with the arrival dates of products being pushed to later dates due to the berthing delays. These delays are caused by an ******* industrial action in the form of a go-slow in some of the ports in South Africa. I however wish to confirm that this have been resolved and all therefore back to normal.
It is clear however that the cause for the delay has not been communicated to you by the sales consultant and we will investigate your case to see why this has happened and take action to rectify this going forward.
We have spoken to, Mpho, your sales consultant, and she will be in contact in order to discuss the matter of the unavailability of the material for your headboard.
Once again, please accept our sincerest apologies and we hope that you would consider us again for your future furniture purchases.
Kind regards,
Customer Service Department
On behalf of the Management Team