Cielo worst service!!!!

I have never in my life experienced such ********** after sales service. We bought a patio set, couches and table in November 2024 and the stipulated delivery is 7-14days. Our sales guy was Clive at design quarter and we asked in if we will have it latest by the 16th of December and he assured us we will. Fast forward 14days later after purchasing, still no communication or delivery and now we’re being told about the logistics company which has nothing to do with us, that’s is Cielo’s issue which should be dealt with internally.

On the 19th December I organised my own truck to pick up from Campos as I had no furniture to sit on as I had already removed my old furniture to make way for new one and was planning on hosting Christmas lunch. I paid R1800 from my own pocket additional to the money I paid Cielo for delivery. Furniture arrived all sealed, patio table had a crack and the couches seemed too tiny for my home as I have high walls. I called Clive to log and query to have it exchanged. On the 20th I drove to the store as early as 9 o’clock and logged a query and asked for an exchange directly as store. I spoke to the manager as well. My query was escalated to customer service and was handed over to Tamia. Manager assured that delivery will take effect first week Jan but all communication will be done via Tamia as I still had to receive a quote from Tamia and pay extra for the couches I chose. So I’ve been waiting for quote and sending emails to Tamia from the 20th of December 2024 and only to receive an incorrect quote on the 7th of January l. Now I have to do Tania’s work and calculate for her so I can get a correct quote of which was finally sent on the 12th/13th January with no communication inbetween or responding to my emails nor does Clive give us feedback when we complain to him on WhatsApp. Tamia would just dial her phone and make the phone ring once so she can have backup that she tried to call then immediately drop the call which should also be investigated on her call records.

I then made payment on the 14th of January, emailed proof of payment same day but no communication till today of which I had asked Tamia about delivery turned and she mentioned in one of her emails that it’s 7-14 days. No communication since I sent the proof of payment from both Tamia, Clive, management. I

I didn’t host Christmas lunch, I sent my child to durban so she does not touch the furniture so basically I’ve had nothing to sit on from November as I had to cover the couches with throws to protect. I’m the one suffering for paying for a service. Does that make sense??? This service is utmost disgusting and appalling and no-one takes accountability in this **** show. No-one talks about refunding my R1800 that I paid, can you fix this circus you are running and deliver before the end of this week before I get in touch with the ombudsman.

Where is my damn furniture??