Cielo - worst customer experience

I ordered a bed set from Cielo - which was a mattress, base and headboard; the Kate bed. Within a short space of time receiving the bed set, it was making creaking sounds as someone gets on the bed or applies minimal pressure.

I contacted Cielo and they said they would get someone from the Ops team to come and assess the bed. They eventually arrived but a short while later the creaking sound was back. I reported this again. I received a response that another team member would come have a look, which he did and sent a report through for the base to be taken in for a fix.

It took approximately 2 weeks if not more to get the base back, where I was required to make follows up on when I’m getting the base back, while I was either sleeping on the floor or couch( definately not a pleasant customer experience).

Once the base was received, firstly it had dirt marks on it and this was so obvious because it’s light grey in colour. Not only that, the creaking sound was back shortly after!!! This is highly infuriating and annoying! I reported this issue, I had to make a follow up after not receiving a timely response. Once I received the response eventually, it was that the matter has been referred to management. It’s been over a week, I haven’t received a response! What makes matters worse is the trouble I’ve gone through after being sold a bed with a seemingly broken bed base!

Worst customer service experience ever!