Cielo worst customer care

We ordered an outdoor patio set from Cielo on the 30/01/2020. We bought and paid for it online. They delivered the incorrect items on the 05/02/2020. Since the 5th of Feb, we have been contacting their team daily. We have spoken to Phumeza, Nosi and Sibongile. All 3 have been very pleasant on the telephone: they all promised to assist us, promised to escalate to management and promised to call us back. It’s disappointing to say that now 9 days later, nobody has phoned me back (despite my daily phone calls and repeat email follow ups). I still have their incorrect furniture being stored at my inconvenience in my lounge and dining room and have still not received my correct order.

Do you think you would order from a company like this ?

If anyone for Cielo reads this, my case number is 50589- perhaps now you will treat me like a customer.