Cielo where the circus acts take customer service to new a new sub zero low.

On the 10th June, I walked in Cielo Table Bay Mall to purchase a spitfire chair demo model. It was marked down to R9k. A sales person called Matthew processed the transaction. What an absolute nightmare. He informed me that the item cannot be shipped as its demo furniture???? Really. Ok, so I asked him if they had a trolley as the store is less than 80 meters from the lift and I could park my vehicle by the lift and just loaded. He indicated that it would be no problem. The things began to turn on a steep decline. Firstly it took more than 25 minutes just to process an invoice and make payment. When I returned to pick up the chair with my wife, he told me to wait as he was supposedly busy with a customer so I may collect my chair. There were 2 other personnel in the store doing absolutely nothing I could see and a third had just gone out. So there my wife and I stood and watched this pathetic circus, the so called customers browsing through every item in the store with the sales person standing like an ornament waiting for I dont know what exactly and we both standing like lost people. I am 67 and this is just too much. After 20 minutes of standing around and watching this sales person packing chairs away no longer with the so called customers who were still browsing elsewhere in the store. I asked Matthew why exactly we standing around as if we have nothing better to do, if it would be too much just to bring out the chair which was now at the back of the store so we could be done, Well I was told that I could not take the chair through the front of the store and proceed to dispatch, totally opposite to what was agreed prior to payment. I layed the blame for this on the Table Bay Mall security policy which forbade the store to have items taken out by customers. I told him that if thats the case I want a refund. Well he now blatantly tells me that there are no return refunds on demo furniture. I expressed how can it be a return if you refuse me to take my paid up property. It gets better. I phone the Mall security and they come out and inform him that there is absolutely no issue with me taking the chair which I paid for to my vehicle out the front entrance in the lift. Well Matthew now refuses to even allow security of the Mall to assist me to take out my property and now says its the store's policy and I would have to make a written permission via email to the store manager and they will then get back to me. I asked to speak to this ghost called the store manager which you guessed is out on lunch and the kicker is that I am welcome to wait for him to have lunch. I informed him, that I can escalate this and call the police as he is witholding my property and has no right to do so and refusing to refund my money paid an hour earlier. Eventually with enough pressure from the Mall security my item was released to security and myself on a dolly wrapped and Matthew, the head of the security and myself took the chair to my car. Cielo you should hang your head in shame as this is a new low, even for you.