1 reviews | Active since Sept 2019
Cielo using USIFAST LOGISTICS
I don’t know why Cielo changed from TT logistics/petal logistics to USIFAST!!! The service of these people is appalling. I didn’t even receive a waybill or email from this logistics company regarding my parcel. Just a simple update that we have your order and will be delivered. Eventually I had to call Cielo and ask for waybill. Upon calling this Company the people there kept on dropping my call numerous times and at some point were laughing in the background which got me even more upset!!! Only after calling these people out this lady starts telling me they have connection issues or whatsoever and strangely we could now hear each other properly after expressing my unhappiness and their unprofessionalism.
If these are the kinds of people we will work with I think Cielo needs another logistics Company this is not it it’s frustrating to say the least!!!
Thank you for your review.
We sincerely apologize for the inconvenience and frustration you experienced with our logistics provider USIFAST. Your feedback is important to us, and we appreciate you bringing this matter to our attention. Please be assured that we take these concerns seriously, and we are actively investigating the issues you raised to improve our logistics services.
In the meantime, we are committed to resolving the issues with your current shipment. Our customer care team will reach out to you shortly to provide the necessary information, address any concerns, and ensure a smooth resolution.
Once again, we apologize for any inconvenience you have faced, and we appreciate your patience as we work to rectify these issues. Your satisfaction is our top priority, and we are committed to taking corrective measures to enhance the overall customer experience.
Thank you for your understanding and for allowing us to address these concerns.
Kind Regards
Customer Serve Team
Best regards,
Thank you for your review.
We sincerely apologize for the inconvenience and frustration you experienced with our logistics provider USIFAST. Your feedback is important to us, and we appreciate you bringing this matter to our attention. Please be assured that we take these concerns seriously, and we are actively investigating the issues you raised to improve our logistics services.
In the meantime, we are committed to resolving the issues with your current shipment. Our customer care team will reach out to you shortly to provide the necessary information, address any concerns, and ensure a smooth resolution.
Once again, we apologize for any inconvenience you have faced, and we appreciate your patience as we work to rectify these issues. Your satisfaction is our top priority, and we are committed to taking corrective measures to enhance the overall customer experience.
Thank you for your understanding and for allowing us to address these concerns.
Kind Regards
Customer Serve Team
Best regards,