BL
Bonolo L
1 reviews | Active since Sept 2012
23 Aug 2022, 23:19
Cielo unpleasant experience
Ive had the worst experience with Cielo. I was overcharged with R100 in July by Cielo Brooklyn and till today i have not received my R100 refund, regardless of the fact that i have sent them my banking details. When my order arrived the base couldnt fit up my staircase, i asked them whether they could alter the base for me and they werent willing to help, instead i was given a catalogue with colours that i do not like after i had several times told the lady assisting me that i only want aged mineral pink.
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Cielo's replyOfficial
24 Aug 2022, 09:00Dear Bonolo
Thank you for your review.
After taking a look into the matter we can see that your refund request has been submitted.
However, we are taking a look into why the matter has been delayed in resolution.
Once we have investigated further into the matter, we will be in contact to advise on the progress and the way forward.
Kindly allow us the opportunity to resolve this matter for you.
We sincerely appreciate your business and support.
Kind Regards
Customer Care
Thank you for your review.
After taking a look into the matter we can see that your refund request has been submitted.
However, we are taking a look into why the matter has been delayed in resolution.
Once we have investigated further into the matter, we will be in contact to advise on the progress and the way forward.
Kindly allow us the opportunity to resolve this matter for you.
We sincerely appreciate your business and support.
Kind Regards
Customer Care
Cielo's reply24 Aug 2022, 09:00
Official
Dear Bonolo
Thank you for your review.
After taking a look into the matter we can see that your refund request has been submitted.
However, we are taking a look into why the matter has been delayed in resolution.
Once we have investigated further into the matter, we will be in contact to advise on the progress and the way forward.
Kindly allow us the opportunity to resolve this matter for you.
We sincerely appreciate your business and support.
Kind Regards
Customer Care
Thank you for your review.
After taking a look into the matter we can see that your refund request has been submitted.
However, we are taking a look into why the matter has been delayed in resolution.
Once we have investigated further into the matter, we will be in contact to advise on the progress and the way forward.
Kindly allow us the opportunity to resolve this matter for you.
We sincerely appreciate your business and support.
Kind Regards
Customer Care