Cielo ,********* advertising

Be very careful when making online purchases from Cielo.I purchased a bed valued at R7900 because they indicated that it was in stock on Sat, 5 Nov 2020.I received all the e mails acknowledging receipt of my money but unlike other shops no indication of delivery date. Today I receive an e mail telling me that they do not have stock and delivery would be in a January or February 2021. I called and spoke to Monalisa, the client liaison. I informed her that I want a refund because they should have indicated “no stock” on website and need the product before Xmas. She was not able to tell me when my refund together with delivery fee would be refunded. I have followed up with 2 e mails and have still not since this morning received a reply. Be warned, this experience tells me that companies like Cielo sell you goods which they still have to buy.Once they have your money they take their time to refund and to not respond to e mails so one is at their mercy . Not sure how on line business ethics work but this is wrong.