1 reviews | Active since Oct 2017
Cielo - TRASH FURNITURE
I purchased an Amber Velvet Couch in 2021. The couch started again and deteriorating at a rapid rate. I queried this with the Cielo Stoneridge Mall. I was advised to call the customer care centre.
Dayyanah Jaffa was the customer agent appointed to assist me. We started discussing the repair on the 24th October 2022 and to date NOTHING has been done. I am appalled, disgusted and frustrated by the post sale experience from this store. I do NOT recommend you buying anything from this furniture store because they clearly do not know how to treat their customers well. They do not provide feedback. They hire *********** people to assist you who only frustrate you further.
Dayannah’a manager was asked to call me back on Friday. And she did not. SHEET INCOMPETENCE ALL AROUND
Thank you for your review.
We sincerely apologize for the delay in your matter being resolved.
We unfortunately had to source a supplier agent closest to you to assist with your matter. At the time of sourcing the supplier agent it was unfortunately closures for the festive season.
We have however been advised that your item was collected and redone and will be delivered to you very soon.
Again, our sincerest apologies for the delay.
We are hoping your dissatisfaction will be eased and that you will consider us again in the near future.
Kind Regards
Customer Care
Thank you for your review.
We sincerely apologize for the delay in your matter being resolved.
We unfortunately had to source a supplier agent closest to you to assist with your matter. At the time of sourcing the supplier agent it was unfortunately closures for the festive season.
We have however been advised that your item was collected and redone and will be delivered to you very soon.
Again, our sincerest apologies for the delay.
We are hoping your dissatisfaction will be eased and that you will consider us again in the near future.
Kind Regards
Customer Care