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Michael M
1 reviews | Active since Oct 2016
11 Mar 2025, 08:52
Cielo took my money, but they wont supply me with the goods
I purchased a bed online more than a week ago from Cielo and the only communication I have received from Cielo is a thank you for your purchase and an invoice. I have not called several times to follow up on this and all i get is a "please hold on indefinitely" or "I'll escalate it", but nothing has happened. It seems that they dont even have a record of the purchase. Now i have to get my money back somehow, and this is a very painful experience.
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Cielo's replyOfficial
11 Mar 2025, 11:50Dear Michael,
Thank you for brining this to our attention.
We sincerely apologize for the inconvenience and frustration you've experienced.
This is not the level of service we aim to provide, and we understand your disappointment.
Please rest assured that we will urgently work to resolve the issue and ensure that you receive an update on your order.
Our customer care team will reach out to you directly to provide an update and assist with the next steps.
Thank you for bringing this to our attention, and we deeply appreciate your patience.
Kind Regards,
Customer Service Team.
Thank you for brining this to our attention.
We sincerely apologize for the inconvenience and frustration you've experienced.
This is not the level of service we aim to provide, and we understand your disappointment.
Please rest assured that we will urgently work to resolve the issue and ensure that you receive an update on your order.
Our customer care team will reach out to you directly to provide an update and assist with the next steps.
Thank you for bringing this to our attention, and we deeply appreciate your patience.
Kind Regards,
Customer Service Team.
Cielo's reply11 Mar 2025, 11:50
Official
Dear Michael,
Thank you for brining this to our attention.
We sincerely apologize for the inconvenience and frustration you've experienced.
This is not the level of service we aim to provide, and we understand your disappointment.
Please rest assured that we will urgently work to resolve the issue and ensure that you receive an update on your order.
Our customer care team will reach out to you directly to provide an update and assist with the next steps.
Thank you for bringing this to our attention, and we deeply appreciate your patience.
Kind Regards,
Customer Service Team.
Thank you for brining this to our attention.
We sincerely apologize for the inconvenience and frustration you've experienced.
This is not the level of service we aim to provide, and we understand your disappointment.
Please rest assured that we will urgently work to resolve the issue and ensure that you receive an update on your order.
Our customer care team will reach out to you directly to provide an update and assist with the next steps.
Thank you for bringing this to our attention, and we deeply appreciate your patience.
Kind Regards,
Customer Service Team.