Cielo to consider more reputable courier partners

I ordered a head board from Cielo and mind you it was not a pre-order item. It has been 3 weeks now and I have not received my order. Cielo used a 3rd party courier service called Triton Express and I have to say it has ruined my great experience with the retailer. I don't understand how such a reputable brand would partner with such a terrible courier service. They do not follow delivery instructions, the drivers are rude and they do not deliver when they say they will deliver- I am just so over it.

I suggest that the store really considers partnering with companies that know what they are doing, are competent and understand customer satisfaction and service. Just ready the reviews on Triton Express was even more distasteful because of the number of terrible reviews which they have. I don't understand why they would not even take that as motive to partner with other courier services.