1 reviews | Active since Sept 2019
Cielo the service is horrible
If there is 0 on the rate i will do so, the furniture is looking good but there service is horrible, when i bought the couch, the sales consultant namely Thabiso Mashiane told us that we can collect the furniture at their store warehouse at Midrand because my husband wanted to collect it same day, but after we paud we where told that we can not collect, the only to deliveries, and he said the delivery is between 7-10 days, and i asked them to call when they do delivery, till to date nothing, i called again this morning spoke to Nomfundo, she change the subject now is no longer 5-10days is 14 days, i dont want anyone to go through this, we paid the furniture cash for R26 000 but the service is HORRIBLE, WILL NEVER RECOMMEND THIS STORE TO ANYONE OUT THERE, PLS BE CAREFUL, BEFORE BUYING, ******, after the long discussions, they send an email that their courier send the email that the furniture has been dispatched, the delivery from tge courier services is between 5-7 day adding to their 14 days, which add other two weeks of delayed, dont buy here this people are horrible, the service is very bad, after paying for the furniture you will see how bad are they including their salws consultants and head office at the warehouse
Thank you for your review.
We would like to sincerely apologize for the customer service experienced by you and for all the inconvenience incurred.
We are pleased that you feel our products are great, however sad to hear that we have not met your service expectation.
Please note that we deem your customer experience as vital component of our business. Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery.
We will address your areas of concern and will expedite your current order.
We are hoping your dissatisfaction will be eased and that you will consider us again in the near future.
Thank you for your patience and consideration in this regard.
Keep Well. Stay Safe.
Regards
Customer Care Department
Thank you for your review.
We would like to sincerely apologize for the customer service experienced by you and for all the inconvenience incurred.
We are pleased that you feel our products are great, however sad to hear that we have not met your service expectation.
Please note that we deem your customer experience as vital component of our business. Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery.
We will address your areas of concern and will expedite your current order.
We are hoping your dissatisfaction will be eased and that you will consider us again in the near future.
Thank you for your patience and consideration in this regard.
Keep Well. Stay Safe.
Regards
Customer Care Department
