Cielo terrible service

Last year I bought a beautiful 3 seater couch from Cielo and this year I thought because I'm happy with my first order let me order a similar 2 seater. To my disappointment my next purchase and experience has been a nightmare. They dispatched my couch on a rainy day, when the courier delivered they had to open the packaging before bringing the couch into the house. Later when my partner tried to assemble the couch it was torn and the legs were damaged. I took to write an email to Cielo, believing I would get exceptional service but I was offered a voucher to keep the defective couch and when I refused the offer because it made little sense to me to accept it, I was told that I need to package this huge couch myself and call them to collect it and wait for sometime for my proper couch to be delivered because now conveniently for them they only have stock in PE. I am really heartbroken because I really bought the couch thinking I'm dealing with a reputable retailer but little did I know. 😪 maybe it's best I cancel the entire transaction pay what I have to pay and just be done with them. My experience was horrible. Once a company responds on to good reviews and ignores the bad ones you can expect to be treated very unfairly. I bought a couch, I didn't buy packaging or apply for a packaging job but no, not when you dealing with Cielo and that time I'm already paying