Cielo terrible post Sales Customer Service

I bought Domenico Patio Lounge Set from Cielo in Design Square Fourways on 6 November 2022. They delivered on 10 November unassembled four boxes according to the delivery note. Then when I assembled the furniture I realized it was incomplete. Only half of the L-corner Lounge was delivered. So I called Cielo to notify them of this. A case no. 79551 was opened and assigned to Pelisa Rqoza. Firstly I requested they deliver the rest of the Lounge. She informed me she tried all Warehouses and there was no stock. I informed her I would like a refund because I bought the Patio Lounge Set for Christmas day hosting. I offered to return the furniture to Design Square, so I can get a refund to buy another Patio set in time. But Pelisa told me she will organize a Courier delivery to collect it. Realizing time is running out, I borrowed money to purchased a Patio Lounge Set at Patio Warehouse in Randburg on 4th December and it was delivered and assembled on 9 December. Excellent service from Patio Warehouse. On The same day, Cielo collected the boxes from my house. I've been begging Cielo -Pelisa to refund me in time, as I had no money for my Christmas shopping. But she just pacified me by telling me the refund will happen soon. It's the 27th December and still without a refund. Extremely disappointed but mostly heart broken. You lost a good customer due to your lack of care and empathy.