Cielo terrible customer care services

Absolutely motified. I bought 2 sets of pots ( Matte black and Red) for my mom and myself on Black Friday. The cast iron 8 piece which was going for R3k. Upon receiving them I was not pleased with the Matte black pots so I logged a return query and asked for an exchange for another colour Gray. All this happened before end of Black Friday sale. Today it’s the 12th December (week 2 of request) .Cielo had been taking me from pillar to post just for this request. They are even lying and saying the pots I’m requesting were not on Black Friday special and that I should pay the difference on the price . Ofcos the website has refreshed so I can’t even take a picture and send. I am so appalled at the treatment, the lies and run arounds, all for wanting to exchange pots WTH. Cielo customer care is the pits. I’m truly shocked and upset. I have all comms on email and reporting you Cielo to the ombudsman, you guys treat customers like nothing.