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Alexandra S

1 reviews | Active since Jul 2023

20 Jul 2023, 11:43

Cielo SUP Board faulty, Supplier non responsive

Have purchased the board from Cielo group. Board is faulty, admitted by Supplier. No refund have been given. Dragging for more then 4 months. No response, no way to try to resolve it

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Replies (5)
Cielo
Cielo's reply20 Jul 2023, 15:40
Official
Good day Alexandra 

Thank you for your feedback. 

As per our discussion, we have already shared our feedback regarding the matter. We are now eagerly awaiting your response on how you would like to proceed in order to resolve your query.

Kind regards 
Cielo Customer Care
AS
Alexandra S's update20 Jul 2023, 15:49
Reviewer Update
Dear Cielo, as per telephonic discussion you have given me 2 options
1. Keep existing board (which is faulty and it have been accepted by Supplier).
2. Issue a new board with no warranty - as it have been indicated by your customer care you are in business of making money and therefore can not give me warranty on a new board.

I would also like to bring to your attention that board is UNDER warranty and no good faith have been provided. Please let me sen dyou scanned copy of Stormfox warranty time frames.
AS
Alexandra S's update20 Jul 2023, 16:02
Reviewer Update
Dear Cielo, I will appreciate if you will put in writing what you tell me over the phone. Will gladly take this issue further to OMBUDSMAN (ADR) and NCC. Will address good faith / business of making money / option of keeping faulty items there
Cielo
Cielo's reply20 Jul 2023, 16:15
Official
Dear Alexandra 

Thank you for the response. 

Please refer to the correspondence sent to you. 

We await your response.

Kind regards 
Cielo Customer Care 
AS
Alexandra S's update20 Jul 2023, 16:36
Reviewer Update
Sadly, nothing received