sR
shane R
1 reviews | Active since Jul 2020
20 Jul 2020, 15:01
Cielo sucks!
The leg of my sofa broke in level 5 lockdown.After level 4 i phoned and told them about it.They said they cant fix it because my warranty expired during level 5 lockdown.Should they not extend my warranty.I sent numerous e-mails to them which they dont reply to.I just wanted it fix and not replaced...Got it fixed by myself and they have lost a customer.Very bad service!
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Cielo's replyOfficial
21 Jul 2020, 00:04Dear Shane
Thank you for your review.
The damage to your to couch was a very unfortunate situation.
We really glad that you managed to have the breakage fixed.
We apologize for not meeting your expectations in this regard .
Regards
Customer Care Department
Thank you for your review.
The damage to your to couch was a very unfortunate situation.
We really glad that you managed to have the breakage fixed.
We apologize for not meeting your expectations in this regard .
Regards
Customer Care Department
Cielo's reply21 Jul 2020, 00:04
Official
Dear Shane
Thank you for your review.
The damage to your to couch was a very unfortunate situation.
We really glad that you managed to have the breakage fixed.
We apologize for not meeting your expectations in this regard .
Regards
Customer Care Department
Thank you for your review.
The damage to your to couch was a very unfortunate situation.
We really glad that you managed to have the breakage fixed.
We apologize for not meeting your expectations in this regard .
Regards
Customer Care Department