TM
Thabo M
1 reviews | Active since Mar 2018
22 Jan 2025, 17:05
CIELO - STAY AWAY FROM CIELO
I purchased the Ashford TV Stand from Cielo Roodepoort on 7 October 2024. Cielo deliver three defective TV stands to my residence. They were given three chances deliver the right stand and guess what they failed. Cielo claims to be a luxury brand but they cannot produce what they advertise on their website. The after sales team is appalling. I have dealt with the Wheco manager and supervisors - they personify dishonesty and incompetence. The manager and supervisors are dishonest. Now they are giving the run around with my refund. I will be writing to the brothers that own Cielo
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Cielo's replyOfficial
23 Jan 2025, 09:02Dear Thabo,
We sincerely apologize for the frustration and inconvenience you've experienced with your Ashford TV Stand order.
This is far from the standard of service we aim to provide, and we deeply regret the multiple issues with the delivery and aftersales support.
We take your concerns seriously and will escalate this matter for immediate resolution.
Please allow us to make this right and ensure the proper action is taken.
Thank you for your patience, and we appreciate your feedback.
Kind Regards,
Customer Service Team
We sincerely apologize for the frustration and inconvenience you've experienced with your Ashford TV Stand order.
This is far from the standard of service we aim to provide, and we deeply regret the multiple issues with the delivery and aftersales support.
We take your concerns seriously and will escalate this matter for immediate resolution.
Please allow us to make this right and ensure the proper action is taken.
Thank you for your patience, and we appreciate your feedback.
Kind Regards,
Customer Service Team
Cielo's reply23 Jan 2025, 09:02
Official
Dear Thabo,
We sincerely apologize for the frustration and inconvenience you've experienced with your Ashford TV Stand order.
This is far from the standard of service we aim to provide, and we deeply regret the multiple issues with the delivery and aftersales support.
We take your concerns seriously and will escalate this matter for immediate resolution.
Please allow us to make this right and ensure the proper action is taken.
Thank you for your patience, and we appreciate your feedback.
Kind Regards,
Customer Service Team
We sincerely apologize for the frustration and inconvenience you've experienced with your Ashford TV Stand order.
This is far from the standard of service we aim to provide, and we deeply regret the multiple issues with the delivery and aftersales support.
We take your concerns seriously and will escalate this matter for immediate resolution.
Please allow us to make this right and ensure the proper action is taken.
Thank you for your patience, and we appreciate your feedback.
Kind Regards,
Customer Service Team