Cielo - Sickening Customer Service

The customer service at Cielo is actually appaling. Sickening to say the least.

Salesman / Store manager - Quick to make a sale, however poor aftersales service. Even after numerous calls the arrangements made was still incorrect.

Couriers - You are basically on your own when it comes to your delivery. The sales team does not help to follow up and give you feedback as to where your order is. The store manager actually had the audacity to tell me that Cielo is a small family business and they cannot control / manage their couriers. Well I have news for you - Its your job to manage your couriers, because if you have any idea about what business is - you will understand that you need to provide a complete furniture solution to your customers. Do not pass the buck, and if you cannot do that, resign and go fishing instead. Oh, the courier companies do not care that its furniture aswell. They will do as they please and you wonder why you have to deal with so many returns? Maybe consider investing in your trucks and provide value to your customer. Dont worry, you will make enough money to cover your insurance.

Customer service agents - You will be in luck to get feedback from the agent handling your query without kicking up a storm. They are never available, or they are on lunch or tea. They will also never call you back even though the front desk promises you the world.

Cielo Management - Goodluck trying to get into contact with any of their senior management. This is the only establishment that i heard of that does not have direct lines or direct emails to their senior management. They also always in meetings - "I suppose all the planning takes time."

Awaiting my refund for the poor quality products that you sold to me. If not, I will be involving my legal team and logging a complaint to the relevant ombudsman.

To whom it may concern - Feel free to give me a call when you finally find the time to do so (Ticket 109361).