1 reviews | Active since Jun 2020
Cielo services NOT recommended
I placed an order on 10 May 2020. Realizing that this is during lock-down, I had a lot of patience waiting. On 14 May 2020 I received an email stating that the order will be delivered within 5-10 days as from Monday, 18th May. Still waiting.
On 23 May I received an email stating that my order is next in line and the transporters will collect between 23-27 May. Still waiting.
I phoned your contact center yesterday, the lady that helped me said a consultant will contact me soon. Still waiting, but with less patience now.
I phoned again this morning - after being on the phone for half an hour, she gave me the transporter's contact number, so that I can follow up. Now why should I be the one following up and not Cielo? And on top of this, the transporter's number remains busy, so I am unable to reach them.
Can someone please come back to me with useful information. Thus far I was only promised to be updated "soon", but I still have no clue when I can expect my delivery.
I am very disappointed with Cielo's services to say the least.
Now all of the sudden my parcel is with a different transport company- I tried to track it without success (once again this has become MY problem finding my order).
I told the Cielo agent that I am unable to track the order, and now she is just as confused as I am.
I would really like a refund at this point. But at the rate we are going now, I am sure I will wait a year if I had to request a refund.
I also reverted to the Brooklyn store, but with no surprise, they can also not help. Apparently the online store is independent from the actual stores.
I wish we could blame COVID-19, but HelloPeter has a ridiculous number of bad reviews, which I wish I read BEFORE ordering online (or order at Cielo at all for that matter).
Now all of the sudden my parcel is with a different transport company- I tried to track it without success (once again this has become MY problem finding my order).
I told the Cielo agent that I am unable to track the order, and now she is just as confused as I am.
I would really like a refund at this point. But at the rate we are going now, I am sure I will wait a year if I had to request a refund.
I also reverted to the Brooklyn store, but with no surprise, they can also not help. Apparently the online store is independent from the actual stores.
I wish we could blame COVID-19, but HelloPeter has a ridiculous number of bad reviews, which I wish I read BEFORE ordering online (or order at Cielo at all for that matter).
Thank you for your review.
Please accept our sincere apologies for the inconvenience and any delay with the shipment of your order. Together with our 3rd party couriers service, we are working hard to meet our customer's expectation during these challenging times.
Your order has been traced - an update will be communicated to you.
As a valued customer. We would like to thank you for your business and support.
Keep Well. Stay Safe,
Regards
Customer Care Department
Thank you for your review.
Please accept our sincere apologies for the inconvenience and any delay with the shipment of your order. Together with our 3rd party couriers service, we are working hard to meet our customer's expectation during these challenging times.
Your order has been traced - an update will be communicated to you.
As a valued customer. We would like to thank you for your business and support.
Keep Well. Stay Safe,
Regards
Customer Care Department