NR
Nirasha R
1 reviews | Active since Jun 2019
28 Jun 2019, 14:42
Cielo? ****?
Extremely Poor Service from this online furniture store.
I purchased a shoe cabinet from the online store on the 8th February 2019. I was then advised there was no stock and if I would wait until March for the company to receive stock to fulfill my order. I then agreed.
I eventually received this Shoe Cabinet towards the end of April. That is almost 3 months after the order and PAYMENT. After I assembled this Shoe cabinet I realized it was defective and none of the magnets lined up so the draws did not open.
I requested a return at the end of April, however this shoe cabinet was only collected in the last week of May! To Make things even Worse, when the courier company arrived at my house to collect the order, they had no idea where to deliver the return to!
After the item was eventually delivered to the Cielo warehouse, it was inspected and I was offered a refund. The refund was made to a credit card account that was closed by me. The refund was made on the 29th May 2019. The payment was then not accepted by my bank and would have returned to Cielo!
To date - 28th JUNE 2019 - I still have not received a refund of R2690 from Cielo. I follow up almost daily and no one can give me answers. Have I been ****med out of R2690 by this online furniture store? I'm starting to think so! Extremely disappointing customer service. I would not advise any one to purchase anything from them!
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Cielo's replyOfficial
25 Jul 2019, 12:02Hi Nirasha,
Thank your for your review.
We are deeply sorry for the inconvenience caused with the purchase of your shoe cabinet. We were notified of an issue on a small quantity of our shoe cabinets. At Cielo we are committed to selling only high-quality products and therefore removed this item from our website as to prevent any further purchases.
Upon completing our investigation into this matter, we found that a short delay in collection was caused by the courier service not being able to reach you in order arrange a suitable time and date for collection to be made.
We requested detail from our finance department regarding the refund amount and received confirmation that the amount was debited from our account and paid into your account, despite the account being closed. We could unfortunately not assist in having this matter resolved as we were not able to obtain any assistance, due to the fact that we are not the account holder and private information therefore not to be disclosed to ourselves.
Once again, please accept our sincere apologies for the inconvenience caused and we hope that you will consider Cielo again for future furniture purchases. Sincerely, CIELO On behalf of the Cielo management team.
Thank your for your review.
We are deeply sorry for the inconvenience caused with the purchase of your shoe cabinet. We were notified of an issue on a small quantity of our shoe cabinets. At Cielo we are committed to selling only high-quality products and therefore removed this item from our website as to prevent any further purchases.
Upon completing our investigation into this matter, we found that a short delay in collection was caused by the courier service not being able to reach you in order arrange a suitable time and date for collection to be made.
We requested detail from our finance department regarding the refund amount and received confirmation that the amount was debited from our account and paid into your account, despite the account being closed. We could unfortunately not assist in having this matter resolved as we were not able to obtain any assistance, due to the fact that we are not the account holder and private information therefore not to be disclosed to ourselves.
Once again, please accept our sincere apologies for the inconvenience caused and we hope that you will consider Cielo again for future furniture purchases. Sincerely, CIELO On behalf of the Cielo management team.
Best regards,
Cielo's reply25 Jul 2019, 12:02
Official
Hi Nirasha,
Thank your for your review.
We are deeply sorry for the inconvenience caused with the purchase of your shoe cabinet. We were notified of an issue on a small quantity of our shoe cabinets. At Cielo we are committed to selling only high-quality products and therefore removed this item from our website as to prevent any further purchases.
Upon completing our investigation into this matter, we found that a short delay in collection was caused by the courier service not being able to reach you in order arrange a suitable time and date for collection to be made.
We requested detail from our finance department regarding the refund amount and received confirmation that the amount was debited from our account and paid into your account, despite the account being closed. We could unfortunately not assist in having this matter resolved as we were not able to obtain any assistance, due to the fact that we are not the account holder and private information therefore not to be disclosed to ourselves.
Once again, please accept our sincere apologies for the inconvenience caused and we hope that you will consider Cielo again for future furniture purchases. Sincerely, CIELO On behalf of the Cielo management team.
Thank your for your review.
We are deeply sorry for the inconvenience caused with the purchase of your shoe cabinet. We were notified of an issue on a small quantity of our shoe cabinets. At Cielo we are committed to selling only high-quality products and therefore removed this item from our website as to prevent any further purchases.
Upon completing our investigation into this matter, we found that a short delay in collection was caused by the courier service not being able to reach you in order arrange a suitable time and date for collection to be made.
We requested detail from our finance department regarding the refund amount and received confirmation that the amount was debited from our account and paid into your account, despite the account being closed. We could unfortunately not assist in having this matter resolved as we were not able to obtain any assistance, due to the fact that we are not the account holder and private information therefore not to be disclosed to ourselves.
Once again, please accept our sincere apologies for the inconvenience caused and we hope that you will consider Cielo again for future furniture purchases. Sincerely, CIELO On behalf of the Cielo management team.
Best regards,