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Michele M
1 reviews | Active since Aug 2024
13 Aug 2024, 15:33
Cielo Review
Delivery is slow and not well managed. The courier company that was used does not provide a tracking services so impossible to know when your goods are arriving. Return and credit process is shocking.
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Replies (1)
Cielo's replyOfficial
13 Aug 2024, 16:57Dear Michele,
Thank you for bringing this to our attention,
We sincerely apologize for the challenges you've faced with the courier service.
Due to us using a third party for our deliveries , we don't have much control on delivery notifications ,
However we will escalate your query to the relevant department manager in order to improve on the delivery process.
Kind Regards
Customer Service Team.
Thank you for bringing this to our attention,
We sincerely apologize for the challenges you've faced with the courier service.
Due to us using a third party for our deliveries , we don't have much control on delivery notifications ,
However we will escalate your query to the relevant department manager in order to improve on the delivery process.
Kind Regards
Customer Service Team.
Cielo's reply13 Aug 2024, 16:57
Official
Dear Michele,
Thank you for bringing this to our attention,
We sincerely apologize for the challenges you've faced with the courier service.
Due to us using a third party for our deliveries , we don't have much control on delivery notifications ,
However we will escalate your query to the relevant department manager in order to improve on the delivery process.
Kind Regards
Customer Service Team.
Thank you for bringing this to our attention,
We sincerely apologize for the challenges you've faced with the courier service.
Due to us using a third party for our deliveries , we don't have much control on delivery notifications ,
However we will escalate your query to the relevant department manager in order to improve on the delivery process.
Kind Regards
Customer Service Team.