SB
Sigve B
1 reviews | Active since Nov 2018
26 Nov 2018, 09:11
Cielo refund on non-delivery missing for a month
Ordered furniture online as their website promised delivery in 3-5 days. I've been chasing for a month now. Just want to warn anyone else against shopping on Cielo.
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Cielo's replyOfficial
31 Jan 2019, 18:16Dear Sigve,
Thank you for your feedback.
We apologise for the delays in delivering your order. We noted that the order was placed on 26 November. Our delivery times are usually less than 5 days, however as of Black Friday until the end of December the delivery time frame was approximately 3 weeks. Most orders have however been delivered much sooner than this. Over this period, we ship out hundreds of orders daily and our contracted couriers are not able to commit to the usual delivery time frame. We are however working on reducing this period for the next busy season.
This longer delivery period for the busy season was published on the website and should have been communicated by your sales consultant. It is however clear that you were not aware of this, and we apologise for not communicating this properly. We will investigate your case to see why this has happened and taken action to rectify this going forward.
Once again, please accept our sincere apologies and we hope that you would consider Cielo again for your future furniture purchases.
CIELO
On behalf of the CIELO Management Team.
Cielo's reply31 Jan 2019, 18:16
Official
Dear Sigve,
Thank you for your feedback.
We apologise for the delays in delivering your order. We noted that the order was placed on 26 November. Our delivery times are usually less than 5 days, however as of Black Friday until the end of December the delivery time frame was approximately 3 weeks. Most orders have however been delivered much sooner than this. Over this period, we ship out hundreds of orders daily and our contracted couriers are not able to commit to the usual delivery time frame. We are however working on reducing this period for the next busy season.
This longer delivery period for the busy season was published on the website and should have been communicated by your sales consultant. It is however clear that you were not aware of this, and we apologise for not communicating this properly. We will investigate your case to see why this has happened and taken action to rectify this going forward.
Once again, please accept our sincere apologies and we hope that you would consider Cielo again for your future furniture purchases.
CIELO
On behalf of the CIELO Management Team.