1 reviews | Active since Jan 2012
Cielo Quality Control Issue
Although i bought the Cielo bed from OneDayOnly, i'm holding Cielo responsible for the lack of quality control that led to the delivery of a broken bed that is now 4 weeks uncollected as OneDayOnly claims to be consistently speaking to the "supplier" without a sense of urgency for collection and refund.
Good day Tshepo, we sincerely apologise for the frustration and inconvenience this experience has caused.
We understand how disappointing it must be to receive a damaged bed and then wait four weeks for collection and a refund. This is certainly not the level of quality control or service we strive to deliver. We would like to assist in getting this matter resolved as a priority.
As agreed, we are proceeding with the exchange. We will be keeping you updated on this.
Thank you for bringing this to our attention.
Kind Regards
Customer Service Team
Good day Tshepo, we sincerely apologise for the frustration and inconvenience this experience has caused.
We understand how disappointing it must be to receive a damaged bed and then wait four weeks for collection and a refund. This is certainly not the level of quality control or service we strive to deliver. We would like to assist in getting this matter resolved as a priority.
As agreed, we are proceeding with the exchange. We will be keeping you updated on this.
Thank you for bringing this to our attention.
Kind Regards
Customer Service Team