Cielo Purchases

I have made 2 purchases from Cielo. There were issues with both of these when I opened the packaging. The item was damaged and with the other parcel, the cushions were missing. Both of these situations were dealt with by Nozuko Mlibali who went out of her way to resolve both situations. She really excelled in doing so and turned an unacceptable situation around. Although one would appreciate a hassle free and above expectations customer experience from start to finish, it is also great to know that issues can be resolved in this way when they do occur.