1 reviews | Active since May 2022
Cielo promotion Jagger couches
Hi We love our new couches , however the lady that is working in the Ballito branch doesnt know whats going on . We called 2 days before heading down to the shop , she said there are plenty of promotion couches left including getting new stock in a weeks time that will also be on promotion . So we have nothing to worry about if we dont want to buy online and rather want to see the couches and buy them via the shop first . So i drove 450km to the shop only to get there and the SAME lady tells me "the couch you are looking for is sold out you have to pay full price". So 40K later we got our couches - i didnt want to drive for nothing so we paid the extra money , weeks before moving into our new home after the same chick assured me they will be delivered exactly Friday ,5 June . Guess what ? A truck comes and delivers both couches , UN ANNOUNCHED . NO EMAIL , NOT EVEN A OLD SMS. So all i have to say is , lovely couches but horrible service .
Thank you for your feedback. We are pleased that you feel our products are great, however sad to hear that we have not met your service expectation. Please note that we deem your customer experience as vital component of our business. Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery. We are hoping your dissatisfaction will be eased and that you will consider us again in the near future. Thank you for your patience and consideration in this regard. Kind RegardsCustomer Care
Thank you for your feedback. We are pleased that you feel our products are great, however sad to hear that we have not met your service expectation. Please note that we deem your customer experience as vital component of our business. Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery. We are hoping your dissatisfaction will be eased and that you will consider us again in the near future. Thank you for your patience and consideration in this regard. Kind RegardsCustomer Care
