Cielo Online ********

My husband and I ordered online 4 headboards and 4 pedestals on the 11th of October. The total of the goods ordered came up to R18942, which we paid for via EFT from our Standard Bank Account to their Nedbank account, which I assume took about 48hours to clear. Which I assume could have delayed the goods to be ordered. The lady my husband dealt with was Khaya Faleni who later informed my husband that some of the headboards were not in stock but would be ordered from the factory and would take about 4, weeks to be delivered. However, she advised him that the pedestal s were available and could be released in the time being,but my husband inquired if the pedestals were delivered first would we incur extra delivery costs for the delivery of the headboards in 4 weeks time, Khaya assured him that there will be no extra delivery costs. The available was to be delivered in 14 days. But on the 26th of October when my husband called to check how far the order was as it was quite. He was informed by Khaya's team leader Chantal who informed my husband that the order of the available stock was never placed by Khaya, but promised that the order was going to be placed for urgent delivery on Friday the 29th of October, and for us to expect a call or track number from dispatch. By Friday afternoon we received no call or track number from dispatch or delivery. When we tried calling Khaya or Chantal, our calls were ignored. We were told to send an email to Anna as no management was available on Friday. We emailed Anna, but until today, we have had no response from her. what kind of service is this?or we were scanned by those online ******** pretending to be furniture shops? I need someone to get back to me by 12 noon if not I will assume this is all but a ****, and I would like to be reimbursed immediately with interest