CIELO Online Furniture Store - SHOCKING AFTERCARE SERVICE!!!

Item: Cielo
Rating: 1
Author: Emily P

Shocling aftercare service. I have been a loyal customer and ordered various items of furniture online. With the last order I received a chest of drawers that was broken. It is now 2 weeks with absolute NO resolution to the issue and absolutely NO assistance from customer care. I was told to send photos, which I have done. I was told to repack the item back in the box, which I have done. Quick to take money but shocking at dealing and resolving issues.

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Replies (1)

Cielo's replyOfficial

23 Jun 2020, 11:50

Dear Emily

Thank you for your review.

I am truly sorry that you’ve had this experience with us.

We would like to apologize for the delay regarding your exchange.

Our Customer Care Agent has processed and has communicated with you, regarding your transaction.
We are giving your issue at hand, our urgent attention

Kindly accept our apologies for any inconvenience incurred.

Keep Well. Stay Safe.

Warm Regards
Customer Service Department

Cielo's reply23 Jun 2020, 11:50

Official