Cielo online furniture bad service

I recently bought two paints at Cielo and when they were delivered they were sub standard and did not like the quality as it was not the same as on the website pictures. I went through the website and no returns policy until i found a somewhat suitable place to request a return. I then got an email bck from their “customer care” lady who said they would deduct R300 for delivery as its from a third party and her tome on the email was rather rude. I responded to her and said im not happy as nowhere do they mention such on their website and nor do they have a return policy and that her email was rude. She said sorry and they will arrange for collection at a date that suited me. I told her there was no one at home this week and that we can arrange for next week and i she then agreed. Yesterday she sends me another email stating that they will deduct another R300 which i do not understand whats its for as she only mentioned R300 throughout our correspondence and now another amount has been added. So pleas everybody so not ever buy from that company as worse i only opened one painting and everything is still in the same packaging it was in originally i just opened the box and never took it out from the plastic it was wrapped in. She said only if it was damaged would i then not pay for the third party courier. This is very bad service and will never buy from them again.