Cielo = non-existent service and incorrect delivery

When one of the 7 staff at Cielo Design Quarter eventually assisted after being asked to help me, as one of only 3 clients in store, an order was placed on 26 November. Only on 12 December did the courier company call asking to deliver on Saturday (14th), which was agreed to. Waited the entire day - no delivery. No numbers for Cielo or courier company (Triton) are answered on Saturday afternoon to find out what is happening. Phoned Cielo Design Quarter, and while in the middle of complaint the call is just hung up. Four further attempts and each time the staff pick up and drop the call as its nearing closing time. Cielo call centre contacted Tuesday 17 December and promise to advise what is happening - never receive a call back. I must follow up three times, no one knows where the order is. Eventually at 19.00 tonight (18th) the furniture arrives and it is incorrect. Courier company refuses to take it back and advises Cielo must arrange collection and delivery of correct furniture. Now for the real joke - the delivery slip shows it was picked up on 29 November - nearly three weeks ago. Orders from overseas come quicker than this. I want the correct furniture delivered by the 20th, and a refund of the delivery fee and an explanation from Cielo management as to how this went so wrong. Additionally the Cielo store manager, Sasha, is never available - he is either at lunch, at another store, with a client.... the excuses are endless and he cannot contact a client (does he actually exist?). I will not ask for Sasha to call - he is evidently always busy.