AH
Ana H
1 reviews | Active since Jan 2014
24 May 2024, 16:15
Cielo - No aftersales service
After sales service pathetic. Quality of furniture poor, furniture arrive with holes in wood and a power substance in the box. Nightmare requesting a refund, no communication, very arrogant this is now going on for a month.... Ayabulela Babi, supposed to be a Customer Service Agent, does not respond to emails, i then contacted her manager Palesa Roqosa, very rude and arrogant, full of excuses and i have still NOT received my refund!! This is our second order that's a mess!!
Helpful (0)
Replies (6)0
Replies (6)
Cielo's replyOfficial
24 May 2024, 16:50Dear Anna
Thank you for bringing this to our attention.
We apologize for the experience with our customer service agents, our customer service senior will be in contact with you Monday morning when she is in office to assist you with your query.
We value your business and we would like the opportunity to better this experience for you.
Kind Regards
Customer Service Team.
Thank you for bringing this to our attention.
We apologize for the experience with our customer service agents, our customer service senior will be in contact with you Monday morning when she is in office to assist you with your query.
We value your business and we would like the opportunity to better this experience for you.
Kind Regards
Customer Service Team.
Cielo's reply24 May 2024, 16:50
Official
Dear Anna
Thank you for bringing this to our attention.
We apologize for the experience with our customer service agents, our customer service senior will be in contact with you Monday morning when she is in office to assist you with your query.
We value your business and we would like the opportunity to better this experience for you.
Kind Regards
Customer Service Team.
Thank you for bringing this to our attention.
We apologize for the experience with our customer service agents, our customer service senior will be in contact with you Monday morning when she is in office to assist you with your query.
We value your business and we would like the opportunity to better this experience for you.
Kind Regards
Customer Service Team.
AH
Ana H's updateReviewer Update
28 May 2024, 10:35Its is now Tuesday, i have not received a call from the customer service senior...
AH
Ana H's update28 May 2024, 10:35
Reviewer Update
Its is now Tuesday, i have not received a call from the customer service senior...
Cielo's replyOfficial
28 May 2024, 11:46Dear Anna,
We apologize for this, Our senior has tried contacting you with no success, she has advised that she would try again today.
Kind Regards
Customer Service Team
We apologize for this, Our senior has tried contacting you with no success, she has advised that she would try again today.
Kind Regards
Customer Service Team
Cielo's reply28 May 2024, 11:46
Official
Dear Anna,
We apologize for this, Our senior has tried contacting you with no success, she has advised that she would try again today.
Kind Regards
Customer Service Team
We apologize for this, Our senior has tried contacting you with no success, she has advised that she would try again today.
Kind Regards
Customer Service Team
AH
Ana H's updateReviewer Update
28 May 2024, 11:48Really.... below are both my cell numbers...
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AH
Ana H's update28 May 2024, 11:48
Reviewer Update
Really.... below are both my cell numbers...
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Cielo's replyOfficial
28 May 2024, 16:09Dear Ana,
I will give these numbers to the senior.
Due to the order being under a different name(Dennis) , the Senior has been trying to contact the account holder to resolve your query.
She will be in touch shortly.
Kind Regards
Customer Service Team.
I will give these numbers to the senior.
Due to the order being under a different name(Dennis) , the Senior has been trying to contact the account holder to resolve your query.
She will be in touch shortly.
Kind Regards
Customer Service Team.
Cielo's reply28 May 2024, 16:09
Official
Dear Ana,
I will give these numbers to the senior.
Due to the order being under a different name(Dennis) , the Senior has been trying to contact the account holder to resolve your query.
She will be in touch shortly.
Kind Regards
Customer Service Team.
I will give these numbers to the senior.
Due to the order being under a different name(Dennis) , the Senior has been trying to contact the account holder to resolve your query.
She will be in touch shortly.
Kind Regards
Customer Service Team.
AH
Ana H's updateReviewer Update
28 May 2024, 16:14nonsense, i have checked with him and advised him to expect a call. He has received no calls...what excuse will you be using next... VERY POOR SERVICE. I will continue posting your reply on social media
AH
Ana H's update28 May 2024, 16:14
Reviewer Update
nonsense, i have checked with him and advised him to expect a call. He has received no calls...what excuse will you be using next... VERY POOR SERVICE. I will continue posting your reply on social media