Cielo nightmare retailer to avoid buying from at all costs.

I made the massive mistake of buying on line from cielo. Thank goodness it was just a headboard for R4050 and not a big ticket item. The only correct thing cielo did was take my money speedily. First they deliver a damaged badly packaged headboard, which was returned. That was a mission. Then without warning they came to deliver but truck was empty. Yes you read correctly. After complaining it didint help as no one cares to listen. Then week later again unannounced in the middle of the night they deliver the wrong headboard. Immediately picked up that the item was for another client as waybill n sticker on the box was different. Waybill our address and name but name on sticker on box and address totally different. Didint care. Just left for us to sort it out. Requested to hv it returned n full refund as at this stage 8 weeks hv transpired. No still the uselessness continues. I get told they can only process my refund once item received back?? What item as I never received my item that's one. Secondly believe it or not this twilight zone company phones me a week later and tells me they now hv my headboard n cab they deliver it. Wait gets better. I phone their customer service and ask again its a week wheres my refund? They still waiting for headboard return? Is this the twilight zone. Am I going crazy? They phone me to deliver my headboard which they say they have, yet don't process my refund cause they haven't got it yet?? Stat away from this retailer? There's just no service at all n no one knows what's going on.