Cielo nightmare!

I was stupid enough to decide to purchase a headboard from Cielo which was on promotion. Where do I begin with this circus act. I have a Cielo Store 900 meters from my home, the store being at Table Bay Mall. Armed with cash I walked confidently in the store. I was approached by a staff member and I proceeded to tell him that I wished to purchase a specific headboard which was advertised on promotion on line and which material colour. He searched for availability and told me that I would have to wait 4 to 6 weeks as they did not have stock in the store and it would have to be made. I told him it was fine, even though on the on line store it was immediately available and made no sense. He then asked me how I was going to pay. I showed him the cash, last known to be legal tender in south africa. Well guess not at Cielo as I was told that south african curreny is not accepted as payment, which also begs the question of legality. Well I proceeded to go home and order on line and pay with my credit card. Just over a week later the head board was delivered to my surprise ( as I was told in the store 4 to 6 weeks) anyway. We were delivered a very large cardboard crumpled box and given a delivery slip to sign). Barely 15 minutes after departure we opened the box, found a plastic covered headboard not secure floating inside the box and when removing the plastic covering the head board, we immediately saw damage to the top edge of the headboard. No surprise based on the care taken with the packaging. We took photos of the package and headboard damage immediately and tried to contact the delivery guys whom have just left. No response. Contacted Cielo on line and reported the damaged product. Well its now 2 weeks and the head board is still not collected, never mind getting it replaced. So basically we are now a storage company in effect. I report this matter, escalate it, get emails and phone calls on a daily basis asking me if they can collect the headboard and still nothing. Guess we must be on standby 24 hours per day when eventually someone will do the courtesy to collect it. Imagine now, I am responsible to ensure that its packaged correctly, wait on an assessment of the product before I can get either a refund or replacement, yet there is a store 900 meters from me where a rep could see for themselves.. How is this customer care or good service. I purchased a product in good faith and all I got was a lot of headaches, lots of time wasted and have to keep storing this huge box until collection in a one bedroom apartment. No urgency at all! I have purchased many products from cielo most probably in excess of R100K. Always was impressed with the meticulousness of packaging and customer service. Now, I doubt will ever purchase from Cielo ever again. No faith Just the usual pedantic standard apologies for inconvenience, but I remain inconvenienced. Action would have more merit.