CB
Carmen B
1 reviews | Active since Feb 2013
13 Dec 2024, 11:52
Cielo lack of customer service
Still awaiting feedback regard the collection of returned items that do not meet expectations, after being promised to follow up with dispatch. Most frustrating purchase I’ve done for furniture online, definitely won’t recommend.
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Replies (2)
Cielo's replyOfficial
13 Dec 2024, 15:51Dear Carmen,
Thank you for bringing this to our attention.
We sincerely apologize for the challenges you have faced with your order.
We have flagged your original review with ODO where your purchase took place and requested that your after-sales ticket be logged and that you would await the arrival of your new order before providing images and proceeding with your after-sales inquiry.
We are very sorry that this process took our team so long to get started while awaiting your images.
Our aftersales consultant has proceeded with your query and will be in contact with you shortly.
Kind Regards,
Customer Service Team.
Thank you for bringing this to our attention.
We sincerely apologize for the challenges you have faced with your order.
We have flagged your original review with ODO where your purchase took place and requested that your after-sales ticket be logged and that you would await the arrival of your new order before providing images and proceeding with your after-sales inquiry.
We are very sorry that this process took our team so long to get started while awaiting your images.
Our aftersales consultant has proceeded with your query and will be in contact with you shortly.
Kind Regards,
Customer Service Team.
Cielo's reply13 Dec 2024, 15:51
Official
Dear Carmen,
Thank you for bringing this to our attention.
We sincerely apologize for the challenges you have faced with your order.
We have flagged your original review with ODO where your purchase took place and requested that your after-sales ticket be logged and that you would await the arrival of your new order before providing images and proceeding with your after-sales inquiry.
We are very sorry that this process took our team so long to get started while awaiting your images.
Our aftersales consultant has proceeded with your query and will be in contact with you shortly.
Kind Regards,
Customer Service Team.
Thank you for bringing this to our attention.
We sincerely apologize for the challenges you have faced with your order.
We have flagged your original review with ODO where your purchase took place and requested that your after-sales ticket be logged and that you would await the arrival of your new order before providing images and proceeding with your after-sales inquiry.
We are very sorry that this process took our team so long to get started while awaiting your images.
Our aftersales consultant has proceeded with your query and will be in contact with you shortly.
Kind Regards,
Customer Service Team.
CB
Carmen B's updateReviewer Update
11 Feb 2025, 19:48Update!!!! I finally received a refund in Feb ‘25 minus R800 for transportation, the damn cheek of this business,! Utterly shocking and sheer arrogance
CB
Carmen B's update11 Feb 2025, 19:48
Reviewer Update
Update!!!! I finally received a refund in Feb ‘25 minus R800 for transportation, the damn cheek of this business,! Utterly shocking and sheer arrogance