Cielo is the worst company I have ever dealt with! Do not buy online from them!!!!!!!!!

After ordering a couch and an ottoman in early December, I promptly decided that the items were not the correct ones for me. I cancelled the order immediately. When ordering I was told it was a 2-3 week delivery period. Two days later, the order was dispatched anyway, even though I had cancelled the order and recieved confirmation that it was cancelled. They then went and delivered the order to my work and not home address, without my consent, as they couldn't reach me on the phone. It has now been 6 weeks, and two weeks ago their couriers eventually came and collected the items after a whole lot of struggling with them. The courier somehow has managed to lose the couch in transit. I have sent a scan and a photo of the waybill, but more than 6 weeks later I am still out of pocket with no feedback from Cielo regarding the refund. This has to be the worst company I have ever dealt with, everything that could have been *****ed up by them has managed to materialise.