CIELO is running an online ****

I have never ever in my life been so humiliated and utterly disgusted. I ordered a Kate headboard and raiden bed online on 19 April 21. My order was delivered on 27 April, only to receive a headboard and base different colours and materials, worse the base was old and worn out, the items are sold separately I have to balance the headboard against the wall. To add to the disgust the delivery guys do not assemble the products and charged my husband an extra R500 to put the bed together. I contacted Cielo immediately i discovered that the wrong items were delivered. After a couple of emails they agreed to replace the items...no timelines provided and i was informed the replacement product has to be shipped from the manufacture in PE...fine...

On Friday, 7 May 2021, I receive a call at 09h40 from the WHECO to inform me that they will collect the product for returns on Monday, 10 May. I email Cielo customer service to confirm i received a call for the collection and ask when i should expect a replacement. At 09h49 i receive a call from the same number to inform me of the delivery of the replacement. Again i email customer service to confirm the call on the delivery. My emails went answered till today when the pick up shows on my door step without a delivery. I find out that the deliver is for packaging that wraps the wrong items that were delivered and the collection is for the bed. My emails go answered at Cielo. To add to the wound, my husband and i have no option but to sleep on the floor until Cielo decides to respond to my emails.

So much for falling for a ****.... I will never forget this horrific experience...it has left a huge dent on my perception about online shopping for furniture... beware of this bogus company.... I hope that they will have the decency to at least give me my money back.... don't buy from these ****** if you know what is good for you.....