KM
Kea M
1 reviews | Active since Dec 2024
10 Jan 2025, 14:08
Cielo is a **** IKEA-wannabe
Cielo has seemingly adopted the IKEA model but they fail dismally at sending customers the correct parts to complete a set up and then taking forever to send you something as simple as nails and chipped wood that they send you.
I am never purchasing furniture items from Cielo ever again!
Helpful (0)
Replies (4)0
Replies (4)
Cielo's replyOfficial
10 Jan 2025, 16:12Dear Kea,
Thank you for sharing your experience with us.
We’re very sorry to hear about your experience with your order.
This is certainly not the level of service we strive to provide.
We understand your frustration and apologize for the inconvenience caused by the missing parts and damaged items.
Please anticipate a call from our after-sales team with an update on your query.
Kind Regards,
Customer Service Team.
Thank you for sharing your experience with us.
We’re very sorry to hear about your experience with your order.
This is certainly not the level of service we strive to provide.
We understand your frustration and apologize for the inconvenience caused by the missing parts and damaged items.
Please anticipate a call from our after-sales team with an update on your query.
Kind Regards,
Customer Service Team.
Cielo's reply10 Jan 2025, 16:12
Official
Dear Kea,
Thank you for sharing your experience with us.
We’re very sorry to hear about your experience with your order.
This is certainly not the level of service we strive to provide.
We understand your frustration and apologize for the inconvenience caused by the missing parts and damaged items.
Please anticipate a call from our after-sales team with an update on your query.
Kind Regards,
Customer Service Team.
Thank you for sharing your experience with us.
We’re very sorry to hear about your experience with your order.
This is certainly not the level of service we strive to provide.
We understand your frustration and apologize for the inconvenience caused by the missing parts and damaged items.
Please anticipate a call from our after-sales team with an update on your query.
Kind Regards,
Customer Service Team.
KM
Kea M's updateReviewer Update
14 Jan 2025, 17:04Hi there
Your team sent an incomplete delivery. This now means I will need to try and go find these parts myself, despite paying the full price for the product. I am incurring additional costs. This is such bad service
Your team sent an incomplete delivery. This now means I will need to try and go find these parts myself, despite paying the full price for the product. I am incurring additional costs. This is such bad service
KM
Kea M's update14 Jan 2025, 17:04
Reviewer Update
Hi there
Your team sent an incomplete delivery. This now means I will need to try and go find these parts myself, despite paying the full price for the product. I am incurring additional costs. This is such bad service
Your team sent an incomplete delivery. This now means I will need to try and go find these parts myself, despite paying the full price for the product. I am incurring additional costs. This is such bad service
Cielo's replyOfficial
15 Jan 2025, 16:08Good day Kea,
Our sincerest apologies for the challenges you've faced with your order.
We will escalate your case to the customer care senior for immediate attention.
Kind Regards,
Customer Service Team.
Our sincerest apologies for the challenges you've faced with your order.
We will escalate your case to the customer care senior for immediate attention.
Kind Regards,
Customer Service Team.
Cielo's reply15 Jan 2025, 16:08
Official
Good day Kea,
Our sincerest apologies for the challenges you've faced with your order.
We will escalate your case to the customer care senior for immediate attention.
Kind Regards,
Customer Service Team.
Our sincerest apologies for the challenges you've faced with your order.
We will escalate your case to the customer care senior for immediate attention.
Kind Regards,
Customer Service Team.
KM
Kea M's updateReviewer Update
20 Jan 2025, 09:39Hello - can someone please call me or give me an update on my missing parts?
Alternatively, I am happy for Cielo to pick up both padastels for a refund and I buy news ones elsewhere. I cant struggle like this.
Your support team is so inefficient. I am shocked
Alternatively, I am happy for Cielo to pick up both padastels for a refund and I buy news ones elsewhere. I cant struggle like this.
Your support team is so inefficient. I am shocked
KM
Kea M's update20 Jan 2025, 09:39
Reviewer Update
Hello - can someone please call me or give me an update on my missing parts?
Alternatively, I am happy for Cielo to pick up both padastels for a refund and I buy news ones elsewhere. I cant struggle like this.
Your support team is so inefficient. I am shocked
Alternatively, I am happy for Cielo to pick up both padastels for a refund and I buy news ones elsewhere. I cant struggle like this.
Your support team is so inefficient. I am shocked